Terms of Service

1. Agreement

These Terms of Service (“Terms”) govern access to and use of the adoraHR Human Resource Management System, including its web, mobile, and desktop applications, and all related modules (payroll, attendance, performance management, and organizational directory) (collectively, the “Service”).

By creating a workspace, clicking “Get Started,” booking a demo, or otherwise accessing the Service, you (“Client,” “you”) agree to be bound by these Terms. If you are accepting these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to that organization (the “Customer”).

If you do not agree to these Terms, do not access or use the Service.

2. The Service

adoraHR provides an HRMS platform including, as configured for your workspace:

• Payroll & compliance: statutory deductions (PF, ESI, TDS), batch payroll runs, bank direct-deposit file export (NEFT/RTGS), and year-end statutory forms (Form 16, Form 24Q).
• Attendance & leave: face and GPS-verified clock-ins, geofenced check-in validation, shift management, overtime/regularization, and leave balance tracking.
• Performance management: 360° reviews, self-assessments, peer and manager feedback, OKR/goal tracking, and recognition features.
• Org structure & access: visual hierarchy mapping, employee directory, and role-based access control (RBAC) across branches.

We may add, modify, or discontinue features at our discretion, and will use reasonable efforts to notify Clients of material changes affecting core functionality. We aim for high availability but do not guarantee uninterrupted or error-free operation.

3. Accounts and access

• You must provide accurate information when creating a workspace and keep login credentials confidential.
• You are responsible for all activity under your account, including actions taken by HR admins, branch managers, and employees you provision.
• You must promptly notify us of any unauthorized use of your account or suspected security breach at info@adorahr.com.
• We may suspend access for security risk, misuse, non-payment, or violation of these Terms.

Multi-branch workspaces are isolated from other Clients’ workspaces at the architecture level; you are responsible for correctly configuring branch-level RBAC within your own organization.

4. Customer responsibilities

You are responsible for:

• Ensuring you have the appropriate legal basis, notice, and — where required by applicable law — explicit consent from your employees before enabling biometric attendance verification (facial recognition), GPS location tracking, or any other monitoring feature. Biometric and location data protection laws vary significantly by jurisdiction; you are solely responsible for compliance in the jurisdictions where your employees are located.
• The accuracy of payroll, statutory, and employee data entered into the Service. adoraHR is not liable for penalties arising from inaccurate data you provide (e.g., incorrect PF/ESI/TDS details).
• Not using the Service to process data unlawfully, to discriminate against employees in violation of applicable law, or to circumvent the RBAC/branch-isolation controls provided.

5. Messaging, WhatsApp, and third-party platforms

The Service may use third-party infrastructure and services to operate (for example, cloud hosting and storage, email and SMS/WhatsApp delivery, and public reference data such as IFSC lookups). The Service may also generate downloadable files (such as bank disbursement CSVs and PF/ESI report CSVs) for you to use with your bank or statutory portals. Those files and external systems are not operated by us; we do not transmit salary payments or file statutory returns on your behalf.

Third-party services are governed by their own terms, and we are not responsible for their availability, accuracy, or performance. Your use of messaging features must comply with applicable provider policies and our Privacy Policy.

6. Customer content and data

As between you and adoraHR, you (the Client) retain all rights to the employee, payroll, attendance, and performance data you input into the Service (“Client Data”). adoraHR does not claim ownership of Client Data.

Our collection and use of personal data through the Service is described in our Privacy Policy. Where adoraHR processes personal data on your behalf as a data processor, the parties agree to the data processing terms set out in the Privacy Policy and, where applicable, a separate Data Processing Agreement.

We maintain security practices aligned with our published security posture, including encryption of financial data, encrypted storage of biometric templates, multi-tenant architectural isolation, and RBAC. No system is completely secure; we do not warrant that the Service will be free of vulnerabilities, and you agree to promptly report any suspected security issue to info@adorahr.com.

7. Acceptable use

You must not:

• Probe, disrupt, or bypass security or access controls, including RBAC/branch-isolation controls
• Reverse-engineer, resell, sublicense, or use the Service to build a competing product
• Upload malware or infringing content
• Use the Service to process data unlawfully or to discriminate against employees in violation of applicable law
• Misrepresent your identity or your organisation

8. Fees and payment

• Access to paid modules requires an active subscription under the plan selected at signup or through our sales team (“Plan”).
• Fees are billed as specified in your Plan (e.g., per-employee, per-branch, or enterprise pricing) and are due in accordance with the invoice terms provided.
• Enterprise deployments, including SSO, dedicated onboarding, and migration support, are governed by a separate order form or agreement where applicable, which supplements these Terms.
• Fees are non-refundable except as required by law or expressly stated in your order form.
• We may suspend access for non-payment after reasonable notice.

9. Intellectual property

• adoraHR and its licensors retain all right, title, and interest in the Service, including its software, design, trademarks, and documentation.
• Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your subscription term.
• These Terms do not transfer ownership of the Service to you.

10. Confidentiality

Each party will protect the other’s confidential information disclosed in connection with the Service using at least the same degree of care it uses for its own confidential information of similar importance, and will not disclose it except to personnel or subprocessors who need it to perform under these Terms or as required by law.

11. Disclaimers

We will use commercially reasonable efforts to provide the Service in a manner consistent with our published descriptions.

Except as expressly stated, the Service is provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, or that statutory calculations (PF/ESI/TDS, Form 16, etc.) will satisfy every regulatory requirement applicable to your specific circumstances — you remain responsible for verifying statutory compliance with your own advisors.

12. Limitation of liability

To the maximum extent permitted by law:

• Neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from or related to these Terms or the Service.
• adoraHR’s total aggregate liability arising out of or related to these Terms will not exceed the fees paid by you to adoraHR in the twelve (12) months preceding the event giving rise to the claim.
• These limitations do not apply to breaches of confidentiality, indemnification obligations, or liability that cannot be limited under applicable law.

13. Indemnity

You agree to indemnify and hold adoraHR / Callidora Technology Private Limited harmless from claims, damages, and expenses (including reasonable legal fees) arising from: (a) your breach of these Terms; (b) your failure to obtain required consents or notices from employees (including for biometric or location data); or (c) Client Data you submit to the Service.

14. Term and termination

• These Terms remain in effect for as long as you maintain an active subscription or account.
• We may suspend or terminate access if you materially breach these Terms and fail to cure within a reasonable period after notice, or immediately in cases of security risk, non-payment, or unlawful use.
• You may terminate by canceling your subscription in accordance with your Plan’s terms.
• Upon termination, your right to access the Service ends; we will make Client Data available for export for a reasonable period thereafter, consistent with our Privacy Policy’s retention terms, unless a longer period is required by law.

15. Governing law

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. Disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts in Sahibzada Ajit Singh Nagar, Punjab, India.

16. Changes

We may update these Terms from time to time. We will post the updated version with a revised “Effective date” and, for material changes, provide notice through the Service or by email. Continued use of the Service after changes take effect constitutes acceptance, except where consent is required by law.

17. Contact

Callidora Technology Private Limited

• Product: adoraHR
• Email: info@adorahr.com
• Phone / WhatsApp: +91 99155 21444 (10:00 AM – 6:00 PM IST, Mon–Sat)
• Company: www.callidoratechnology.com
• Callidora, SCO 12, Industrial Area Phase 9, Sahibzada Ajit Singh Nagar, Punjab 160062